Support

SimpleStates support is best-effort email support for shipped artifacts: code defects, documentation clarification, licensing, receipts, and retrieval issues.

It does not include implementation assistance, architecture consulting, production monitoring, emergency response, on-call coverage, custom integration work, or an SLA unless separately agreed.

• Bug reports for shipped code.
• Documentation clarifications.
• License, receipt, artifact and retrieval issues.
• Reasonable defect review by best-effort email.

• Implementation assistance or architecture consulting.
• Production monitoring, emergency response, or on-call coverage.
• Custom integration work or operating your system.
• Guarantees of fitness, uptime, performance, or compliance.

Standard purchases are issued through Stripe, recorded in the SimpleStates ledger, and fulfilled through artifact retrieval.

If retrieval fails, email founder@simple-states.com with your receipt and purchase email.

Asset retrieval: /retrieve

Standard artifacts are purchased directly on this site. Commercial, bundle, enterprise, and held items may require manual fulfillment.

See Schedule of Fees.

Terms and licensing boundaries: /terms